No one should under-estimate the human-animal bond. I'm glad United will forgo these transport fees for military families.
Military families who were facing hundreds of dollars in extra fees to ship their pets back home have gotten a break from United Airlines and won't have to come up with the extra cash after all.
Pets that can't ride in the cabin will still be sent as cargo under the new policy that United is adopting as it merges with Continental Airlines. But pet owners who are moving because of military orders will not have to pay a third-party cargo handling fee that is imposed in Japan and some European countries.
"We realized the impact it had on our military families," says United spokeswoman Mary Ryan. "We value our relationship with the military very much and just wanted to see what we could do to help alleviate that burden."
I called United and was told no pet fee would be waived even if we were military. It is unfortunate to be told this information and then it turns out it is not true.
Posted by: Lyris | March 06, 2012 at 06:04 AM
I wouldn't give up Lyris. That is terrible United would say that and mislead these families. Good luck!
Posted by: Sharon | March 06, 2012 at 01:15 PM